MS PowerPoint (116933) DESCRIPTION: This unit standard is intended for people who need to produce and edit slide presentations using a Graphical User Interface (GUI)-based presentation application either as a user of computers or as basic knowledge for a career needing this competency, like the ICT industry. People credited with this unit standard […]
MS Word (116945) DESCRIPTION: This unit standard is intended for people who need to use electronic mail to send and receive messages either as a user of computers or as basic knowledge for a career in the ICT industry. People credited with this unit standard are able to: Understand the concepts and terms
MS Excel Proficiency (116937) DESCRIPTION: This unit standard is intended for people who need to create and edit spreadsheets using a Graphical User Interface (GUI)-based spreadsheet application either as a user of computers or as basic knowledge for a career needing this competency, like the ICT industry. People credited with this unit standard
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Leadership Management (120311) DESCRIPTION: This Unit Standard will be useful to learners who are working within a Public Sector, Local Government, commercial or community environment, and will fulfill a leadership role as part of their job. This Unit Standard will also add value to public officials who are working with integrated development planning
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Emotional Intelligence (120305) DESCRIPTION: This Unit Standard will be useful to learners who are working within the Public Sector, Local Government, commercial or community environment. It will enable learners to apply knowledge, skills and insight in leadership as part of their job. This standard will also add value to public officials involved in
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Governance and Ethical Leadership (116924) DESCRIPTION: Learners working towards this standard will be working within a Public Sector environment, specialising in Public Finance Management and Administration, where the acquisition of competence against this standard will add value to one’s job. This standard will also add value to public officials who are seeking to
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Customer Care (252210) DESCRIPTION: The person credited with this unit standard will be able to identify customer complaints and assist in the solving of a problem while finding possible solutions. The learner will also be able to communicate effectively and provide practical business solutions. The qualifying learner is capable of: Identifying customer’s problem.
Build customer relations in an operational unit (258156) DESCRIPTION: This unit standard is aimed at people who interact with customers at the level where they are expected to be able to answer the majority of customer queries and resolve customer complaints. These persons might have to direct queries and complaints to the appropriate
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Promote sales and reduce wastage at a perishable foods department (119956) DESCRIPTION: This unit standard is intended for all persons who work at a perishable foods department within a retail store. This includes such departments as Fruit & Vegetables, delicatessen, hot and cold food preparation area and the fish shop within a retail
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Receive stock (114896) DESCRIPTION: This unit standard is intended for people who will receive stock in a wholesale or Retail outlet. Persons credited with this unit standard operate in a number of contexts, of which some may be non-routine. They demonstrate the ability to make comparisons and interpret available information. These persons are
