Build customer relations in an operational unit (258156)

DESCRIPTION:

This unit standard is aimed at people who interact with customers at the level where they are expected to be able to answer the majority of customer queries and resolve customer complaints.

These persons might have to direct queries and complaints to the appropriate contact persons in or outside the organisation to resolve customer complaints. Throughout these interactions these people will enhance the customers’ experience and the image of the operational unit.

These persons are also able to identify and handle different types of customer behaviours in their operational unit in their area of work.

Qualifying Learners will be capable of:

• Explaining customer behaviour.
• Creating positive customer perceptions.
• Interact with customers.
• Resolving customer complaints.

LEVEL:

NQF Level 3

MINIMUM REQUIREMENTS:

• Grade 12
• Mathematical literacy, Computer and Life Sciences.

DURATION:

5 Days
Short Qualification