Customer Care (252210)

DESCRIPTION:

The person credited with this unit standard will be able to identify customer complaints and assist in the solving of a problem while finding possible solutions. The learner will also be able to communicate effectively and provide practical business solutions.

The qualifying learner is capable of:

• Identifying customer’s problem.
• Committing to solving the customer complaint.
• Arranging correct planning and solution to the customer’s problems.
• Communicating with all stakeholders.
• Providing practical business solutions.

LEVEL:

NQF Level 4

MINIMUM REQUIREMENTS:

• Grade 12
• Mathematical literacy, Computer and Life Sciences.

DURATION:

5 Days
Short Qualification